Reference

9koi Terms & Conditions for Your Account

9koi Terms & Conditions set out how you open, use and protect your account, including wallet checks through DANA, OVO, GoPay and QRIS.

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What These Account Terms Cover

9koi Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions form the agreement between you and us when you create or use a 9koi account. They cover accurate registration details, phone verification before account access, keeping login details private, and using one account for the casino lobby and connected local wallets. They

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also explain how we may pause an account when identity, payment ownership or unusual activity needs checking. Deposits and withdrawals must follow the account name and the selected rail, whether you choose DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. We may update wording
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when our process or local requirements change, with the current version placed on this policy page. Access or eligibility depends on local law, and a term cannot override a requirement that applies in Indonesia. By continuing after an updated version is posted, you accept the revised
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Terms & Conditions where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY HELP DESK

Get Help With Terms & Conditions

A clear support path matters when a policy question affects your account or wallet status. Start with the account help area beside the cashier path and include your registered phone number, transaction…

Account access If phone verification or a login check stops your access, use the account help path and identify the exact Terms & Conditions section involved. Do not send your password or wallet PIN.

Wallet status For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, attach the payment receipt and reference shown in your account. We use those details to match the policy request.

Policy request Ask us to clarify a clause, correct account data or explain a policy change through the support route displayed in your account. Include a reachable contact detail for a precise reply.

DATA AND SECURITY

How We Apply These Terms

Our Terms & Conditions explain the practical controls behind account security, data handling and policy requests.

Account records

We use the details you submit during account opening to manage access, phone verification and policy communications. Keep your registered number current so a Terms & Conditions request can be matched to you.

Payment evidence

Receipts and references for DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may be retained to reconcile ownership and resolve a policy question about account funds.

Cookies

Cookies may keep your session and policy display consistent between phone and desktop. You can adjust browser controls, but disabling them may interrupt login or prevent the current terms from loading correctly.

Security steps

Keep your password, phone access and wallet credentials private. If you suspect account access by someone else, contact support through the account help path and ask us to secure the account.

Retention period

We keep account and transaction records only as long as needed for the stated service, dispute handling, security checks or applicable legal duties. A retention question can be sent through policy support.

Change requests

You may ask us to correct inaccurate registration details or clarify how a clause applies. State the requested change, your registered phone number and any matching reference without sharing secret credentials.

Terms & Conditions Questions for 9koi

Search the answers below before opening an account or sending a policy request. Each response points to the account step, payment record or access condition that matters under our Terms & Conditions.

They are the rules governing account creation, phone verification, wallet ownership, security, policy changes and support requests. They apply when you open or continue using your account where local law permits.

Yes. Account access and eligibility depends on local law. You must follow Indonesian requirements that apply to you, and our Terms & Conditions cannot replace a local legal restriction.

The phone step helps us connect the account to the contact detail you supplied and reduce mistaken access. Keep that number available when you ask support to change or clarify a term.

They require payment details to match the account process and allow receipt checks when a transaction is questioned. Keep your DANA or QRIS reference so we can trace the relevant account event.

Yes. Send the requested correction through the account help route with your registered phone number and a clear explanation. We may ask for additional checks before changing details tied to wallet activity.

We may revise the terms when our account process, security controls or applicable requirements change. We place the current wording on this page, and continued use may mean acceptance where local law permits.

Contact us through the support route shown beside the account and cashier areas, quote the clause and explain your concern. If you do not accept the terms, stop using the account and request assistance.

9koi Terms & Conditions for Your Account

Get Help With Terms & Conditions

How We Apply These Terms

Account records

Payment evidence

Cookies

Security steps

Retention period

Change requests

Terms & Conditions Questions for 9koi

01 What are the 9koi Terms & Conditions?

02 Does access under the Terms & Conditions depend on local law?

03 Why is phone verification required before account access?

04 How do the Terms & Conditions apply to DANA and QRIS?

05 Can I request a correction to my account data?

06 When can 9koi change its Terms & Conditions?

07 What should I do if I disagree with a policy clause?

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