Reference

9koi Privacy Policy for Your Account

Our 9koi Privacy Policy explains how we handle the account, device and wallet details connected with your access to Sic Bo, Aviator and other lobby areas.

Account recordsWallet detailsDevice controlsPrivacy requests
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PRIVACY SUPPORT

Get Help With Privacy Requests

A clear support path helps when you want to ask about a record, correct an account detail or understand a wallet status entry.

Account access If phone verification or a sign-in check stops you reaching your account, use the account-help route. We may ask for details that confirm ownership before discussing personal records.
Wallet records For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, share the transaction reference through support. We use it to locate the relevant status without requesting an unnecessary password.
Privacy changes Ask us to correct, access or remove eligible personal details through your account support path. We review the request against account security needs and local legal requirements before making a change.
DATA CONTROL ROOM

Inside 9koi Data Controls

We manage this policy around the points you meet in a normal account session: phone verification, wallet selection, browser access and support contact.

Account details

We handle details such as your phone verification status, login events and account identifiers to provide access and identify the correct profile when you request help.

Payment matching

When you select DANA, OVO, GoPay or QRIS, we record the transaction reference and status needed to match the wallet event with your account activity.

Browser cookies

Cookies and similar session tools help keep your browser connected during account access. You can manage browser cookie settings, though some account steps may then require another sign-in.

Security signals

We may inspect device, browser and session signals when a login appears unusual. These checks help us pause a risky request and ask for account confirmation.

Retention period

We retain records for as long as needed for account operation, security checks, transaction questions or legal duties. When no longer needed, records are deleted or de-identified under our controls.

Your request path

You can ask what personal details we hold, request a correction or ask about deletion through signed-in support. We confirm identity first and explain any limit required by local law.

Privacy Policy Questions for Indonesia

These Privacy Policy answers address the account steps and local payment records you are most likely to ask about before opening an account. We keep each answer tied to how 9koi handles access, cookies, wallet references and personal requests. If your situation is different, use the support path inside your account so we can check the relevant record.

It covers account details, phone verification, login events, device and browser signals, cookies, support messages and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

Phone verification helps connect access with the correct account and supports security checks. We may use its status when you sign in, request account help or ask us to discuss personal records.

Yes. The policy includes QRIS, DANA, OVO and GoPay transaction references, selected rail, status and receipt details when those records are connected with your 9koi account.

We may handle browser type, operating system, session identifiers and security events. This helps us understand an unusual login or keep an account session working across a supported mobile browser.

Use the privacy request path inside your signed-in account and state whether you want access, correction or another action. We confirm account ownership before discussing or changing personal details.

You can submit a deletion request through support. We assess which records can be removed and which must remain for account security, transaction questions or legal duties where local law permits.

Retention depends on why the record exists, including security, account support, transaction matching or legal duties. We remove or de-identify records when the applicable need has ended.

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